Refund policy

 

Returns & Exchanges

Because every piece at Ekhat is custom-made to order and lovingly handcrafted, we do not accept returns or exchanges. We pour our heart into making sure each crochet flower meets our high standards before it leaves our workspace, and we hope you love your purchase!

Damaged or Defective Items

We pack our orders with the utmost care, but we understand that things can occasionally go wrong during transit. If your order arrives damaged or defective, please contact us within 24 hours of receiving your package.

Please include your order number and clear photos of the damaged item and packaging. Depending on the situation, we will gladly make it right by either:

• Reshipping a replacement order at no additional cost to you.

• Offering a partial or full refund.

Lost in Transit

If your package is lost in transit and the tracking has not updated for an extended period, please reach out to us. We will work with the shipping carrier to locate it. If it is deemed officially lost, we will arrange for a replacement to be crafted and shipped, or provide a refund.

Need Help?

If you have any questions, concerns, or need assistance with your order, we are always here and happy to help! Please reach out to us at our instagram or whatsapp and we will get back to you as soon as possible.